Packaging
& Shipping

Parcel Packaging

PACKAGING AND PROCESSING

• Orders are processed within 24 hours. You will receive an email confirming your order and we will notify you if any item is unavailable or delayed.

• All orders are neatly wrapped in tissue paper with our gold sticker.

• We then package your wrapped item in Biogone 100% biodegradable sachet so you can be rest assured each order is sustainably package. 

Domestic Delivery

AUSTRALIA-WIDE
DELIVERY

• We offer free shipping on all domestic orders above the value of $75.

• All orders below the value of $75 are charged shipping based on parcel size, weight  and delivery location which is automatically calculated at the checkout stage.

• All orders are delivered using either Australia Post or Sendle to give you the best in price, efficiency and service.

• Once your order has been shipped you will receive a tracking number via email. 

• Delivery is generally between 1-3 business days depending on location.

International Delivery

INTERNATIONAL
DELIVERY

• We offer a maximum charge of $24.99 for international orders below 1kg.

• For all other orders; shipping is charged based on parcel size, weight and delivery location which is automatically calculated at the checkout stage.

• All orders are delivered using either Australia Post or Sendle to give you the best in price, efficiency and service.

• Once your order has been shipped you will receive a tracking number via email.

• Delivery is generally between 4-10 business days depending on location.

Customs and Delays

Delays may be incurred due to customs which is unfortunately out of our control and is not included in the delivery time estimate. Every country is different, furthermore we do not have any control over any customs or import duty charges your country may impose according to its regulations and compliance. Any additional costs are paid by the customer at the time of delivery. You may wish to contact your local customs office should you have any concerns.