Returns and Exchanges

If you are unsatisfied with your purchase we are happy to accept returns and exchanges within 14 days of your receipt of the item. If you wish to return an item, it should be in original unused condition with original tags and packaging. Returned merchandise must be accompanied by the original sales receipt and instructions indicating whether you are wanting an exchange or refund. If you would prefer a refund it will be applied to the original method of payment. In cases where refunds are requested the original cost of shipping is not refunded.  Unfortunately sale items are non returnable.  

Returning an order

Please email us at info@modalingerie.com with your name, shipping address, invoice details and reason for the return.

To return your product, mail it the following address:
Moda Intima 
153 Military Road
Neutral Bay NSW 2089

You are responsible for paying return shipping costs. Shipping costs are non-refundable.
We suggest you return the items with tracking and insurance to guarantee we receive it back so we can process your return.

Refunds 
Once your return is received and inspected, we will send you an email notifying you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
Approved refunds will be processed and a credit will automatically be applied to your credit card or original method of payment.