Frequently Asked Questions

Delivery

What destination does modalingerie.com.au deliver to?

All destinations worldwide with the exception of India and Africa

When will my order be received?

This will depend on destination and method of shipping. For overseas orders sent registered airmail Australia Post quotes 4-10 working days. Orders within Australia sent registered post are quoted by Australia Post to be received within 3-4 working days, express parcels are received generally the next day.

payment

What methods of payment are accepted by modalingerie.com?

Visa, Mastercard, Amex
Direct debit into Moda Intima bank account
Cheque/Money Order

Returns

Am I able to return items tat are unsuitable?

Providing the labels are attached and items are returned in condition received you are able to return within 2weeks of receiving the goods.

Sizing/Products

How do I know what size I need to order?

Please refer to the Fitting Guide

How do I care for my lingerie?

Please refer to Product care